Versand

Shipping and Delivery Policy

How our production works (Print-on-Demand) We care about sustainability and the highest quality, which is why we do not produce unnecessary surplus stock. Every product from the Snout Atelier collection is made (printed and embroidered) specifically for you only upon receipt of your order. Our premium production facility is located directly in Cologne, Germany.

1. Processing and Production Time After receiving your order and confirming payment, we begin production. The standard time for processing, embroidery execution, and quality control is 2 to 5 business days. During peak seasons (e.g., before Christmas), this time may be slightly extended, which we will always inform you about.

2. Delivery Times Once your piece is ready, it is carefully packed and handed over to the courier company. The delivery time depends on your address:

  • Germany: 1 to 3 business days from dispatch.

  • Austria and Switzerland (DACH): 2 to 4 business days from dispatch.

  • Rest of the European Union (including Slovakia): 3 to 7 business days from dispatch.

  • Rest of the World: 7 to 14 business days (may be subject to customs clearance).

The total delivery time to your home is therefore the sum of the production time and the shipping time.

3. Shipping Costs The exact shipping costs are calculated and displayed automatically in the shopping cart during checkout based on your precise delivery address. For deliveries within Germany, we offer discounted local rates as the goods are dispatched directly from our German headquarters.

4. Order Tracking As soon as we hand over your order to the carrier (usually DHL or local partners), we will automatically send you a shipping confirmation email with a package tracking link. This allows you to know exactly when to expect your new piece.

5. Customs and Import Duties For customers within the European Union, no additional customs fees apply. For deliveries to countries outside the EU (e.g., Switzerland), additional import duties or local taxes may be charged, which are assessed by the customs office of the destination country. These fees are borne entirely by the customer.

6. Delivery Issues and Incorrect Addresses Please double-check your delivery address carefully when placing an order. We are not responsible for non-delivery of a package due to an incorrectly or incompletely entered address. If a package is returned to us as undeliverable due to a customer error, the costs of reshipping are borne by the customer.

If your shipment gets lost in transit or if you have any other delivery issue, please contact us at support@snoutatelier.com, and we will resolve the situation immediately.